The agreement
These terms govern your use of traceeai.com, the Tracee app, the Tracee browser extension, the Tracee MCP server and the Tracee API (together, the "Service"). By creating an account or using the Service you agree to them. If you use the Service for a company, you agree on its behalf and confirm you are allowed to.
The service
Tracee is a workspace for go-to-market teams. It lets you and the AI agents you connect plan, create, schedule and publish social posts, connect your CRM, ad and social accounts, attribute contacts to the posts and campaigns that brought them in, and run workflows across the apps you connect. We may add, change or remove features over time.
Accounts and workspaces
You must be at least 16 and give accurate information when you sign up. You are responsible for your account, for keeping your sign-in and API keys secure, and for everything done with them. Workspace owners decide who joins a workspace and what they can do. Tell us right away at support@traceeai.com if you think your account has been misused.
AI agents and approvals
You can connect AI agents to Tracee. An agent acts for the person who connected it, within that person's access and the workspace's guardrails. You are responsible for what you and your agents publish and change through the Service, including posts approved by a person in your workspace.
AI output can be inaccurate, incomplete or similar to content made for others. Review it before you publish or rely on it.
Connected accounts and third-party platforms
When you connect an ad platform, CRM, social network or other app, you allow Tracee to access it on your behalf for the features you use. Your use of those services stays subject to their own terms, and you are responsible for following them. We are not responsible for third-party services, for changes they make, or for their availability.
Your content
You keep all rights in the content you put into Tracee and in the output the Service creates for you. You give us the permission we need to host, process and display that content and to send it to the services you connect, only to provide the Service to you.
You confirm you have the rights to the content you upload or publish, and that it follows our Acceptable Use Policy.
Acceptable use
You may not use the Service for anything our Acceptable Use Policy prohibits, try to break or get around its security or limits, reverse engineer it, resell it without our agreement, or use it to build a competing product.
Plans, trials and payment
Paid plans are billed monthly or yearly in advance. New workspaces start with a 14-day free trial; no card is needed to begin. Subscriptions renew automatically at the end of each billing period until cancelled.
Payments are processed by Creem, our merchant of record and authorized reseller, which handles the charge, sales tax and VAT, invoices and receipts. Your payment is also subject to Creem's terms. Prices are shown on our pricing page; if we change the price of your plan, we will tell you at least 30 days before it applies to your next renewal.
You can cancel at any time from your billing settings or from the link in your receipt. Cancelling stops the next renewal; you keep access until the end of the period you paid for. Refunds follow our Refund Policy.
Suspension and termination
You can stop using the Service and delete your workspace at any time. We may suspend or end your access if you breach these terms or the Acceptable Use Policy, if your use puts the Service or others at risk, or if the law requires it. Where we reasonably can, we will tell you first and give you a chance to export your data.
Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that attribution will match every contact, or that any post or campaign will produce a particular result.
Limitation of liability
To the extent the law allows, Tracee will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim about the Service is limited to the amount you paid us for it in the 12 months before the claim.
Indemnity
You will defend and hold Tracee harmless against claims arising from your content, from what you or your agents publish through the Service, or from your breach of these terms.
Disputes
If you have a problem with the Service, write to us at support@traceeai.com first; most issues can be solved that way. If a dispute is not resolved within 30 days, either party may take it to a competent court.
Changes to these terms
We may update these terms. We will change the date at the top of this page, and give you notice by email or in the app before a significant change takes effect. If you keep using the Service after that, the new terms apply.
Contact
Questions about these terms: support@traceeai.com.