Try it first
Every plan starts with a 14-day free trial, with no card needed to begin, so you can see Tracee working on your own accounts before you pay.
Cancelling
You can cancel your subscription at any time from your billing settings in Tracee or from the link in your receipt email. Cancelling stops the next renewal, and you keep access until the end of the period you already paid for.
When we refund
- First payment: if Tracee isn't right for you, ask within 14 days of your first paid charge and we will refund it in full.
- Yearly plans: ask within 14 days of a yearly charge, including a renewal, and we will refund it in full.
- Billing mistakes: if you were charged twice, or charged after you cancelled, we refund the extra charge.
- Where the law requires a refund, we follow the law.
Outside these cases, monthly renewals and partly used periods are not refunded, but you can cancel at any time so you are not charged again.
How to ask
Write to support@traceeai.com from the email on your account, with the workspace name and the charge you want refunded. We answer within 3 business days.
Payments are processed by Creem, our merchant of record. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.